osTicket is an open-source help desk management solution that seamlessly integrates inquiries created via email, phone, and web-based forms into a simple, easy-to-use multi-user web interface.

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osTicket is open-source software that you can download and install on your server for free (for advanced users). See on GitHub.

Their cloud-hosted solution that doesn’t require installation starts at $9 for an agent a month. It includes a 30-day free trial. No credit card is required.

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