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LiveAgent is a fully-featured help desk and live-chat software that helps SMBs personalize their customer interactions by providing an all-in-one help desk solution.

More Details

LiveAgent offers a live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications.

The platform comes with over 195+ integrations to help you streamline all communication channels and manage them from a single shared company inbox.

LiveAgent offers both a free plan (see details on our highlights) and a free 14-day trial. No credit card required.

Mr. Free Tools' Freemium Score
Features
8
Usage
7.5
Support
9
Uniqueness
8
Solution
8.5
Total Score
8.2

Tool ID

Free Features Highlights

  • Customer Portal
  • Contact forms
  • Slack notifications
  • Customer forum
  • Custom ticket fields
  • Internal tickets
  • Ticket satisfaction survey
  • Custom ticket filters
  • Agent notes to tickets
  • Real-time dashboards
Limitations Highlights
  • 7 Days ticket history
  • E-mail Ticketing: 1 Email address
  • Live chat: 1 Chat Button
  • Call center support: 1 Phone number
  • Feedback management
  • Business hours
  • Departments
  • Basic Reports
  • Limited integrations

Mr. Free Tools’ Freemium Score

Since companies release their freemium products with restrictions, this score helps you quickly identify how useful this tool is, despite its limitations.

  • Features: rates the number of features and their restrictions compared to the paid plan.
  • Usage: rates how limited the usage is (limited number of users, monthly credits, etc.)
  • Support: rates how restricted the access to customer service is compared to the paid plan. (response time, and communication channels: forum, email, chat, or phone call)
  • Uniqueness: rates how common the tool is in the freebies world. The more unique the tool is, the fewer free decent alternatives it has.
  • Solution: rates how much the tool, with all its limitations, succeeds in solving the problem it intends to solve.

 

Please note that our score applies only to the free version of the tool and not the paid version.

How do we calculate the freemium score? Click Here.