The HelpDesk platform provides several useful features for users, including tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration, and ratings. It also allows adding a chat widget to your website and filtering tickets based on agents, dates, ratings, and more.
With HelpDesk, you can easily automate customer communication using statuses and canned responses. It allows you to assign tickets, add private notes and custom comments, and collaborate with your team members using agent groups.
The platform also provides email notifications, SPAM filters, customer conversation history, client details, and ticket ratings to help you deliver personalized customer service.
HelpDesk offers 14 days trial free of charge. During your free trial, you’ll have access to all the “Team” features, and you can add as many agents as you want.
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