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Freshdesk

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint.

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Freshdesk is a web-based customer service software that lets businesses of all sizes deliver excellent customer support.

Freshdesk converts inquiries coming in via email, web, chat, phone, and social into tickets and unifies ticket resolution across channels. Plus, Freshdesk allows you to automate workflows, manage SLAs, provide self-service, and measure metrics so that you can stay on top of all things customer support. Freshdesk also offers features like predictive support capabilities, AI-powered support chatbots, and field service management.

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Click here to view all features

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    Tool ID

    1
     🔓 Freemium Tool
      🕓 Free to Try
    • Android, iOS, Web-based
    • No Ads
    • Signup Required
    • No Credit Card Required
    • Use in: N/A

    Free Features Highlights

    • Integrated ticketing across email and social: Convert all emails and social inquiries into tickets and track, prioritize, and reply from one dashboard.
    • Ticket Dispatch: Categorize, prioritize, and route tickets to the right teams by creating your own business rules.
    • Ticket Trend Report: Analyze trends and stay on top of tickets by allocating resources at the right time.
    • Knowledge Base
    • Out-of-the-box analytics and reporting
    • Choose your data center location
    • Team collaboration
    • 24×7 email support
    Limitations Highlights
    • Up to 10 agents
    • No Automation
    • No access to 1000+ marketplace apps
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