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Freshchat is a modern messaging tool that makes customer service easy for digital-first customers. It combines both artificial intelligence and human intelligence across messaging channels.

More Details

Freshchat provides a streamlined platform that allows you to manage all your digital conversations with a unified inbox experience. The platform also features AI chatbots that are designed to engage with users and focus on their intent. This will help you reduce support costs and scale your customer service without having to increase your team size.

Additionally, you can use hyper-targeted rich media campaigns to proactively message your customers. The platform also has intelligent load balancing and auto-routing capabilities, and can seamlessly integrate with other apps via a growing app marketplace and custom APIs. Finally, Freshchat has a highly resilient architecture built on AWS and is certified to meet industry standards.

Freshchat offers both a free plan and a 21-day free trial for their paid versions.

 

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    Tool ID

    Free Features Highlights

    • Chatbots
    • Chatbot Analytics
    • Inbox Views
    • Topics
    • Groups
    • Conversation Labels
    • Bulk Actions
    • User Properties
    • Connect your Email
    • Conversation Switch
    • Contact enhancement
    Limitations Highlights
    • No free bot sessions
    • 100 Campaign Contacts

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