Hiver is a helpdesk platform that provides a range of powerful features, including email tags for shared inboxes, automatic email assignment in a round-robin fashion to distribute emails to different teams, email templates, and analytics to track all important customer service metrics. Additionally, Hiver’s collision alerts feature notifies users when someone is responding to an email, thereby avoiding duplicate and conflicting responses. Managers can also set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails.
With Hiver, teams can provide quick and compassionate customer service through their existing Gmail tool. This allows them to manage, monitor, and work together on customer emails, while also utilizing cutting-edge analytics and automation within the Gmail interface, without having to learn new software or switch between tabs.
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